The top management of TAV Georgia recognizes that the disciplines of quality Management are an integral part of its management function. The organization views these as a primary responsibility and to be the key to good business in adopting appropriate Quality Standards. It is the policy of TAV Georgia to meet and exceed Customer expectations. We know and believe that the Customer comes first and support them through employee empowerment and continuous improvement.
Our Quality Management System ensures consistency in all phases of our operation and in the Quality of our service. Top Management continues to support and provide direction to exceed this goal. Top Management has defined following matters as a quality Policy:
Seek measurable improvement in our service and processes
Work closely with our Customers to establish the highest Quality standards
Keeping customer satisfaction on the level
Up-to-date and aim at continuous increase on service efficiency
Train our staff in the needs and responsibilities of Quality Management
Develop open communication channels with our customers on the applications of improving service quality and customer satisfaction
Real-time information of arrival and departure flights at Tbilisi Airport
Smoking is allowed only at designated smoking areas at the airport
Each airline has different procedures for domestic animals. You must inquire about this with your airline company. Most airlines do not accept birds and rodents into the cabin. These types of animals may travel in the cargo section of the aircraft. There is a restriction on the number of domestic animals accepted into the cabin.
We recommend passengers to be at the airport 120 minutes (2 hours) prior to their flight.