Dear Guests, your opinions are of great importance for us to provide you the best service. Thank you for taking the time.

TAV PRIVATE SECURITY

Waiting Time at Security Check

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Attitude of Staff

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Feeling Secure

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

PASSENGER FLOW

Information Desk

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Flight Info Display Monitors

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Signages

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Trolleys

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Efficiency of check-in personel

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Waiting time during Check-in

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Comprehensibe - Clear Announcements

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Customs Inspection

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Passport-Visa Control

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

CLEANING

General Cleanness

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Toilet Cleanness

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

FOOD & BEVERAGE

Food Variety

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Staff Attitude

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Service Point

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

DUTY-FREE SHOPS

Product Variety

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

DUTY-FREE SHOPS - Staff Attitude

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Shopping Amenities

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

Stores preferred for shopping

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

CAR PARK

Parking Facilities

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

CAR PARK - Staff Attitude

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

GENERAL SATISFACTION

General satisfaction with the airport

5 (Excellent)
4 (Good)
3 (Adequate)
2 (Poor)
1 (Very Poor)
0 (No)

SUGGESTIONS

Note: If you have selected 1 or 2, please specify the details about theincident. (Date, Time, Place) Surveys without contact information are not taken into account.

NAME/SURNAME:

NATIONALITY:

GENDER :

AGE :

ADDRESS :

TELEPHONE :

E-MAIL :

PROFESSION :

FLIGHT FREQUENCY?

AIRLINE COMPANY :

DATE :

FLIGHT PURPOSE :

WORK VACATION EDUCATION PERSONAL TOTAL TIME SPENT AT THE AIRPORT:

My personal information and other information that I stated in this questionnaire can be kept as hardcopy and softcopy by TAV and latest news and information about TAV can be sent to my e-mail address or my mobile phone via SMS.

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